IBM Recruiting Walk-in - IT Help Desk - Any Graduate

                                                                             






Name Of The Company: IBM(International Business Machines)

Experience Required: 0-4yrs

Educational Qualification: Bachelor's Degree/ Diploma

Job Designation: IT Help Desk - Service Desk Delivery (SDD)

Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations

Type of Industry: BPO / Call Centre / ITES

Required Candidate Skills :
Bachelor's Degree/ Diploma/ Freshers/ Experienced
Fluency in Communications Skills (both spoken and written)/ soft skills
Desired Skills:
Ability to identify basic hardware parts and aware of basic hardware concepts
User level familiarity with at least one e-mail client - Outlook, Notes etc..
Skilled in commercially standard software applications and major desktop operating systems.
Awareness of basic networking concepts and technologies.
Questioning skills /probing skills, as relevant to the issue and level of the caller
Mandatory Skills:
Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
Browser Support - Internet Explorer
Strong computer skills required
Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
Excellent oral and written communication skills.
Excellent customer service orientation
Neutral accent
Package Offered : Best In The Industry

Eligibility Criteria:
Bachelor's Degree/ Diploma/ Freshers/ Experienced
Fluency in Communications Skills (both spoken and written)/ soft skills
Additional Information :
working in Rotational shifts is a mandate.
Candidates applying and selected for the job will be expected to work in Rotational shifts - including evening and night shifts.
Shifts will 24x7 in nature and can vary depending on geographies supported.
Job Profile:
Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
Remote Infrastructure support delivery
perform problem cause analysis
Resolve routine customer problem
Ability to Identify Opportunity & Implement Process Improvements
has technical experience and skills in the areas of problem determination, creativity and analysis.
Ability to meet a set of defined account agent productivity measurements.

MANDATORY DOCUMENTS TO BE CARRIED WITH THE CANDIDATES
Updated Resume
Photo Id proof (PAN Card or Passport or Voter's Card or Driving License) - Original

Work Location: Hyderabad, Bangalore

Note : Kindly Ignore if you have attended interview in last 3 months.

Walk-in Interviews On Only weekdays 2nd, 5th, 6th, 7th, 8th August 2013

Timings:- 12pm to 4pm

Venues:
IBM India Pvt. Ltd, G1 Block, Manyatta Tech Park, Nagwara, Outer Ring Road, Bangalore 45

IBM India Pvt. Ltd, D Block EGL, Domlur-Kormangala Inner Ring Road, Bangalore - 71

IBM India Pvt. Ltd, 3A, Mindspace, Madhapur, Hi-Tech City, Hyderabad 81


Walk-in Only Weekends Saturday 3rd, 10th August 2013

Timings:- 10am to 1pm

Venues :
IBM India Pvt. Ltd, 3A, Mindspace, Madhapur, Hi-Tech City, Hyderabad 81

IBM India Pvt. Ltd, SA 1, Opp to Jalbhavan, Banerghatta road, Bangalore